Version 1 — Effective from 2026-06-05
These Terms & Conditions ("Terms") form a binding agreement between you, the Operator, and Fleet Transport Consultants Ltd in respect of your use of the DDIR fleet-compliance platform. Please read them carefully. By clicking "Accept" on the in-app acceptance page, you agree to be bound by these Terms in full.
This section identifies who the agreement is between and when it takes effect.
These Terms are made between:
"DDIR", "FTC" and "TheFTC" are trading names of Fleet Transport Consultants Ltd. References in these Terms to any of those trading names mean Fleet Transport Consultants Ltd. The binding legal entity throughout this agreement is Fleet Transport Consultants Ltd.
"The Service" or "DDIR" means the DDIR fleet-compliance platform, including the web dashboard, mobile applications, hardware rental options, the Andre AI assistant, and any other products or features that Fleet Transport Consultants Ltd makes available to you from time to time under these Terms.
These Terms take effect when an authorised representative of the Operator clicks the "Accept" button on the in-app acceptance page. They continue in force until terminated in accordance with Section 13.
The person clicking "Accept" warrants that they are duly authorised to bind the Operator to these Terms. The Operator confirms that any individual with administrative access to the DDIR dashboard has that authority, and the Operator is responsible for the acts and omissions of all users it permits to access the Service.
This section describes what DDIR is and what it does.
DDIR is a UK fleet-compliance and operator-management platform built for road transport businesses. It supports fleet compliance, HGV compliance and PSV compliance workflows across daily, periodic and ad-hoc activities, and is designed to help operators evidence the records that DVSA examiners, traffic commissioners and insurers expect to see.
DDIR provides a driver walkaround app (iOS and Android) that drivers use at the start of each duty to record their daily walkaround inspection, capture defects with photographs, and confirm vehicle roadworthiness before the vehicle is taken onto the public highway. Records are timestamped, geotagged where the device permits, and synchronised to the operator dashboard.
DDIR provides maintenance management (MOT, PMI, roller brake test) scheduling, reminders, document storage and history per vehicle. It also performs automated vehicle recall checks by polling DVSA and manufacturer data sources for the registration numbers in the Operator's fleet and surfacing matched recalls in the dashboard.
DDIR provides tachograph analysis, infringement workflows and OCRS management visibility. Where the Operator subscribes to tachograph analysis, the Service also performs automated driver licence check functionality against DVLA's licence check service for drivers whom the Operator has nominated and for whom valid consent and check codes are held.
Andre AI (Virtual Transport Manager) is an AI-powered assistant within DDIR that helps Operators interpret compliance data, answer common transport-management questions, and draft documents and communications. Andre's responses are generated by large language models and may draw on the Operator's own DDIR data as context.
Andre is a productivity tool. It is not a substitute for the judgement of a duly nominated, qualified Transport Manager, nor for independent legal or compliance advice. The Operator must not treat Andre's output as conclusive guidance on any matter affecting roadworthiness, driver hours, vehicle compliance, O-licence undertakings or safety.
AI systems can produce confident-sounding output that is incomplete, out-of-date, or incorrect. The Operator agrees:
Andre processes the Operator's queries and may include relevant fleet data as context when generating a response. Section 8 of these Terms governs all data processing, including any inputs and outputs of the Andre service.
This section makes clear that DVSA-facing legal duties remain on you, not on the software.
The Operator acknowledges and agrees that it remains solely and directly responsible for:
Without limiting Section 3.1, the Operator acknowledges that its statutory obligations include those imposed by:
The Operator agrees that DDIR is a record-keeping and management tool. Use of DDIR does not absolve, transfer, share or reduce the Operator's obligations under any of the legislation referenced in Section 3.2, or under any other applicable law, licence, undertaking or contract. FTC does not act as the Operator's Transport Manager and is not responsible for the Operator's compliance with transport legislation.
The Operator will provide accurate and current information to the Service, including vehicle registration numbers, driver records, licence details, maintenance schedules and operating centre details, and will keep that information up to date.
This section says we work hard to keep DDIR up, but uptime is not guaranteed and your legal duties continue regardless.
FTC aims to keep the Service available at high levels but does not warrant or guarantee any specific level of uptime, availability, performance or response time. The Service is provided on an "as available" basis.
Save as expressly stated in these Terms, FTC gives no warranties or representations, express or implied, including any implied warranties of satisfactory quality, fitness for a particular purpose, or non-infringement. The Operator is responsible for satisfying itself that the Service is suitable for its needs before relying on it.
FTC may take the Service offline for scheduled or emergency maintenance, upgrades, security work or third-party dependency changes. FTC will endeavour to give reasonable advance notice of planned maintenance and to schedule it outside core operating hours where practicable.
The Operator's obligations under transport law and its O-licence undertakings are independent of whether the Service is available. If DDIR is unavailable for any reason, the Operator must continue to perform all required compliance activities by alternative means — including, where applicable, completing walkaround checks on paper, recording defects manually, and keeping appropriate records. Service unavailability is not a defence to non-compliance with transport law.
This section sets out the billing principles; the specific rates are in Schedule A at the end of this document.
The fees payable by the Operator for the Service are set out in Schedule A — Pricing, which forms part of these Terms.
DDIR is billed weekly in arrears on a pay-as-you-use basis. Charges accrue against the activity actually recorded in the Service during each calendar week (vehicles with at least one walkaround, drivers with tachograph data ingested, active hardware, etc.).
All prices in Schedule A are quoted in pounds sterling (GBP) and exclude VAT. VAT will be charged at the prevailing rate where applicable and shown separately on the invoice. Payments are taken by Stripe card payment under the payment method registered to the Operator's DDIR account. FTC does not currently support payment by BACS, cheque, or other methods.
If a scheduled Stripe payment fails, FTC will retry the payment in accordance with Stripe's standard retry schedule and will notify the Operator. If the outstanding amount remains unpaid for 14 days from the original due date, FTC may suspend the Operator's access to the Service until payment is received. Continued non-payment is a material breach of these Terms.
FTC may update Schedule A from time to time. Updated prices take effect from the date on which the Operator re-accepts an updated version of these Terms in-app. Prior pricing continues to apply to billing periods that occurred before that re-acceptance.
This section explains the free trial we offer new operators.
New Operators are entitled to a 30-day free trial of DDIR with full functionality. No charge is made for use of the Service during the trial period, except where hardware has been shipped or installed (see Section 7).
When the trial period ends, the Operator's first invoice covers usage from the day immediately after trial-end forward, calculated under Section 5 and Schedule A. The trial period itself is not charged for.
The Operator may cancel at any time during the trial period at no charge by notifying FTC in writing (email to support@theftc.co.uk is sufficient) or by using the in-app cancellation flow if available. If hardware has already been despatched, the Operator must return it under Section 7.6.
This section governs the Teltonika tacho remote downloader and dashcam units we rent to operators.
Any hardware supplied by FTC to the Operator — including but not limited to the Teltonika tachograph remote downloader and any dashcam units — is supplied on a rental basis. Title remains with FTC at all times. The Operator obtains no ownership interest, lien or right of resale in the hardware.
A weekly rental fee applies for each item of hardware that is active in the Operator's account, at the rate set out in Schedule A. Rental accrues from the date hardware is despatched to the Operator until the date it is received back at FTC in working condition.
Installation of hardware is the Operator's responsibility and is funded by the Operator. FTC encourages Operators to engage a competent local installer or auto-electrician for tachograph downloader fitment, and a qualified installer for dashcam wiring. FTC may, in its discretion, recommend an installer or perform installation against a separate quote, but is not obliged to do so.
Each Teltonika tachograph remote downloader is supplied with an included data allowance of 500MB over 12 months. Where the Operator's usage exceeds the included allowance, additional data is charged at the per-block rate in Schedule A.
The Operator is responsible for the hardware whilst it is in its possession or under its control, including hardware installed in vehicles owned, leased or operated by the Operator. The Operator must take reasonable care of the hardware and will be liable for the full replacement cost of any hardware that is lost, stolen, damaged beyond fair wear and tear, or otherwise rendered non-returnable. Replacement costs will be invoiced at FTC's then-current published rate.
On cancellation or termination of these Terms, the Operator must, within 14 days, return all FTC hardware to the address notified by FTC, in its original or equivalent packaging where reasonably possible, in working condition (fair wear and tear excepted). The Operator is responsible for safe return — recorded delivery is recommended. Hardware not returned within 30 days of termination will be deemed lost and charged under Section 7.5.
This section confirms you own your data; we process it on your behalf under UK GDPR.
The Operator retains ownership of all Operator data uploaded to or generated within the Service, including walkaround records, defect reports, tachograph downloads, vehicle records, driver records and document uploads ("Operator Data").
For the purposes of the UK General Data Protection Regulation and the Data Protection Act 2018:
FTC's processing activities, lawful bases, retention periods, sub-processors and data-subject rights handling are described in the FTC Privacy Policy at https://www.theftc.co.uk/privacy-policy/, which is incorporated into these Terms by reference. The Operator should ensure its own privacy notice to its drivers reflects the processing carried out through DDIR.
FTC implements appropriate technical and organisational measures to protect Operator Data, including encrypted transmission, encrypted storage, role-based access controls and audit logging. No system is perfectly secure; the security obligations of both parties are mutual.
This section sets out what you and your users may not do with the Service.
The Operator and its users must use the Service only for lawful purposes and in compliance with these Terms. The Operator must not, and must not permit any user to:
The Operator may create driver accounts within the Service for drivers it employs or engages. The Operator warrants that it has the authority over each such driver to do so, and that it has provided each driver with the appropriate privacy notice and any consents required under data protection law. Drivers are not required to separately accept these Terms in order to use the driver walkaround app — the Operator binds them through its own acceptance and its own contractual or employment relationship with them.
FTC may suspend or terminate access to the Service in the event of a material breach of this Section 9, in accordance with Section 13.
This section sets out the operator's responsibilities for credentials.
The Operator is responsible for keeping its account credentials, and the credentials of all users it provisions, confidential. The Operator must not share passwords or write them down where they are accessible to unauthorised persons.
Where the Service offers multi-factor authentication, FTC strongly recommends that all administrative users enable it. The Operator accepts the increased risk of account compromise where MFA is available and not enabled.
The Operator must notify FTC promptly, and in any event within 48 hours, on becoming aware of any actual or suspected unauthorised access to its account or any compromise of credentials. Notice may be given to support@theftc.co.uk.
This section caps our financial exposure to you.
Nothing in these Terms limits or excludes any liability that cannot be limited or excluded under English law, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
Subject to Section 11.1, FTC's total aggregate liability to the Operator in respect of any and all claims arising under or in connection with these Terms or the Service, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is capped at the total fees paid by the Operator to FTC under these Terms in the 12 months immediately preceding the event giving rise to the claim.
Subject to Section 11.1, FTC is not liable to the Operator for any of the following, whether direct or indirect:
The Operator acknowledges that the pricing of the Service reflects the allocation of risk set out in this Section 11, and that without these limitations FTC would not be able to offer the Service at the prices set out in Schedule A.
This section says you cover us for claims that arise from your transport operations.
The Operator will indemnify and hold harmless Fleet Transport Consultants Ltd, its directors, officers, employees and agents, against any claim, demand, action, loss, damage, cost (including reasonable legal costs), fine or expense suffered or incurred by FTC that arises out of or in connection with:
FTC will notify the Operator promptly of any claim for which indemnity is sought, will not settle a claim without the Operator's prior written consent (not to be unreasonably withheld), and will give the Operator reasonable assistance with the conduct of the claim at the Operator's cost.
This section explains how the agreement ends and what happens to your data afterwards.
Either party may terminate these Terms on 30 days' written notice to the other. Email notice to the address shown on the Operator's account, in the case of notice to the Operator, or to support@theftc.co.uk, in the case of notice to FTC, is sufficient written notice.
FTC may suspend the Operator's access to the Service immediately, and may terminate these Terms, where:
For 30 days after termination, the Operator may continue to access the Service in a limited, read-only mode for the purpose of exporting its Operator Data. FTC may charge for assisted exports.
After the export window in Section 13.3 expires, FTC will delete the Operator's data in accordance with the retention schedule set out in its Privacy Policy at https://www.theftc.co.uk/privacy-policy/. Some data may be retained for longer than the export window where required by law, regulator request, or legitimate business purpose (such as financial records, audit logs, or evidence of acceptance of these Terms).
The provisions of Sections 3 (Operator obligations), 8 (Data ownership and processing), 11 (Limitation of liability), 12 (Indemnification), 13 (Termination) and 14 (General) survive termination of these Terms.
This section covers the legal housekeeping clauses.
These Terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by and construed in accordance with the law of England and Wales.
The parties agree that the courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.
Neither party is liable for failure to perform its obligations under these Terms where that failure results from circumstances beyond its reasonable control, including acts of God, war, terrorism, civil unrest, government action, pandemic, fire, flood, internet outage, failure of upstream telecommunications providers, or failure of essential third-party services. The affected party must notify the other promptly and use reasonable efforts to resume performance.
These Terms, together with Schedule A and the documents incorporated by reference (including the Privacy Policy), constitute the entire agreement between the parties in respect of the Service, and supersede any prior representations, statements, proposals or agreements relating to the same subject matter.
If any provision of these Terms is held by a court or other competent authority to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.
A failure or delay by either party in enforcing any right under these Terms is not a waiver of that right and does not prevent that party from enforcing it later.
The Operator may not assign, transfer or sub-licence its rights or obligations under these Terms without FTC's prior written consent. FTC may assign or transfer its rights and obligations to a successor in connection with a corporate restructuring, merger, or sale of business on notice to the Operator.
FTC may update these Terms from time to time. Material changes will be notified to the Operator by email to the registered account address and by an in-app banner. Continued use of the Service after re-acceptance of an updated version constitutes acceptance of the updated Terms. The Operator may decline to re-accept, in which case Section 13 (Termination) applies.
Notices under these Terms are validly given by email to the Operator's registered account email address (in the case of notices to the Operator) or to support@theftc.co.uk (in the case of notices to FTC).
A person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of these Terms.
All prices are in pounds sterling (GBP) and exclude VAT. Updated prices take effect on re-acceptance of an updated version of these Terms (see Section 5.5).
| Service | Rate | Trigger |
|---|---|---|
| Driver walkaround (incl. fleet vehicle management — MOT, PMI, roller brake test scheduling, automated vehicle recall checks) | £1.00 per vehicle per week | Single walkaround in that week |
| Tachograph analysis (incl. OCRS management visibility, infringement workflow) | £1.00 per driver + £0.50 per vehicle per week | Any tachograph data ingested for that week |
| Teltonika tacho remote downloader rental | £3.50 per week | Active hardware (includes 500MB SIM data over 12 months) |
| SIM data overage | £15.00 per 500MB block | Above included allowance |
| Tracking software enablement | £0.50 per vehicle per week | Active tracking flag on vehicle |
| Dashcam rental | from £3.00 per vehicle per week | Active hardware |
| Automated driver licence check | included with tachograph analysis subscription | — |
| Andre AI (Virtual Transport Manager) | included with any active subscription | — |
| Installation of hardware (downloader, dashcam) | Operator-funded (use of a local installer encouraged) | — |
Effective from 2026-06-05. Version 1. Published by Fleet Transport Consultants Ltd, trading as DDIR / The FTC. Privacy Policy: https://www.theftc.co.uk/privacy-policy/.
Effective from 2026-06-05. Version 1. Published by Fleet Transport Consultants Ltd.