Right, let's sort out how your drivers receive their medical questionnaires. It's designed to be straightforward, no app login required on their end, which keeps things moving.
Here's the drill:
- The system sends an email directly to your driver. It'll come from your operator name, with a clear subject: "Medical questionnaire — please complete by [date]". Can't miss it.
- Inside, they'll find a "Start questionnaire" button. Heads up — that link is good for 14 days, then it expires.
- They just click that link on whatever device they're using – phone, tablet, laptop, you name it.
- First thing they'll see is a fair-processing notice, explaining who's asking for the info and what happens to it. Transparency is key.
- Then, they'll tick two consent boxes: confirming their answers are true and that they understand Section 88. This is the one auditors love to see.
- Time to answer. Quick one — Tier B usually takes about 3 minutes, while a first-time Tier C might be 10. If it's year two-plus and nothing's changed, they're done in under a minute.
- Once they submit, that link's used up. Can't be reused, so no worries about old drafts hanging around.
Quick one — if a driver misplaces that email, no panic. You can always issue a fresh assessment right from the Medical tab. That'll generate a brand new link and invalidate any old, unfinished attempts.
And if a driver's not keen on putting things in writing? There's a "Withdraw and contact my manager" button at the bottom of the form. Clicking that sends a notification straight to the medical reviewer, rather than submitting their answers.
See? Keeping on top of driver medicals is a breeze when DDIR handles the heavy lifting.